Returns & Exchanges

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SHOP COCO AND COWE RETURN POLICY

Merchandise is accepted for exchange or store credit if returned in salable i.e., unworn and undamaged condition within 14 days of the ship date, accompanied by the the return/exchange slip. 

With this return/exchange slip, please include your name, order number, and a detailed note.

RETURNS


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.



We only accept returns or exchanges purchased at cocoandcowe/shop. 

Please contact a Customer Service Representative at sales@cocoandcowe.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you within 48 hours.

When returning postage yourself, we suggest you insure the package via Mail or FedEx and purchase tracking services for your protection, please provide tracking information in email of return/exchange request to sales@cocandcowe.com

Save the shipping receipt for your records. 

You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is included on your return/exchange mail to sales@cocoandcowe.com



Same return/exchange policies apply to gift recipients who would like to return their Coco and Cowe merchandise for store credit or an exchange.



Please allow 10 to 12 business days for us to receive and process your return or exchange.

 

EXCHANGES

Making an Exchange:

Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price.

Specify the exchange item and the new colour / size or and style on the return/exchange mail to sales@cocoandcowe.comInclude the request in your return package. Simply ship it back to us and we’ll send your new item free of shipping charges.

If you are exchanging an item due to a mistake made by Coco and Cowe or because of quality issues, we will reimburse with store credit for the shipping costs.

Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing.

If you have any questions or concerns, please e-mail us at sales@cocoandcowe.com

LOST PACKAGE?

We ship via Canada Post which provides secure and easy trackable methods of shipping, if your package gets lost in transit we will do everything we possibly can to assist you.

We cannot be held responsible for packages once proof of delivery is generated.

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.